FAQ
FAQ
Q: What is Lilo and Cuz Company LLC.?
A: Lilo and Cuz Company LLC. is an online store that provides customers with a wide range of high-quality products at affordable prices. We are committed to providing excellent customer service and offer fast shipping times on most of our products.
Q: What is your return policy?
A: We offer a 14 day return policy on unopened goods. Please note that we cannot accept returns on underwear and lingerie.
Q: How long does shipping take?
A: Most of our products are shipped within 5-10 days. However, some items may take longer due to import and customs inspections.
Q: What is the return policy on smoking accessories at Lilo and Cuz Company LLC.?
A: We do not accept returns on smoking tools for health and safety reasons. However, we do accept returns on all other smoking products within 14 days of purchase. Products being returned must be unopened or unused.
Q: How can I contact customer service at Lilo and Cuz Company LLC.?
A: You can contact our customer service team via email or message us directly from chat box on website. Our team is available to assist you with any questions or concerns you may have.
Q: Does Lilo and Cuz Company LLC. have any in-store promotions?
A: Since we do not have a brick and mortar store yet, we do not have any in-store promotions. However, we do offer online promotions and sales. Be sure to check our website or follow us on social media to stay up to date with the latest offers.
Q: How can I place an order with Lilo and Cuz Company LLC.?
A: You can place an order directly from our website by selecting the items you wish to purchase and adding them to your cart.
Q: Does Lilo and Cuz Company LLC. offer free shipping?
A: We offer free shipping on orders over $100 within the USA. International shipping fees may apply.
Q: What payment methods are accepted by Lilo and Cuz Company LLC.?
A: We accept a variety of payment methods, including credit/debit cards, PayPal, and Apple Pay. We strive to make the checkout process as easy and convenient as possible for our customers.
Q: How long does it take to receive my order?
A: Delivery times may vary depending on your location and the shipping method you choose at checkout. However, we do our best to ensure that our customers receive their orders as quickly as possible.
Q: Do you offer gift cards?
A: Yes, we do offer gift cards. They make a great gift for friends and family.